Betting Rules

1. General betting conditions

These rules apply to betting services and products made available through Sunspin Casino, where those services are offered to you and permitted by applicable Australian law. Different markets, games, competitions or betting products may have additional rules. Any special rule displayed on the relevant product page, bet slip or game screen forms part of the conditions for that bet.

You are responsible for reading the rules before participating and for checking that your account information is accurate and current. You must use your own account, keep your login details secure and make sure that no other person uses your account to place a bet. A bet placed after you have logged in may generally be treated as having been placed by you, unless there is evidence of unauthorised access or another issue that requires investigation.

• You must meet all applicable age, identity, location and legal requirements before betting.
• You must not bet on behalf of another person or allow another person to control your account.
• You must have sufficient available funds for the stake you submit.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must follow any account, payment, verification, safer gambling and promotional conditions that apply.

Sunspin Casino may carry out identity, age, payment and account checks. You may be asked to provide information or documents before a bet is accepted, an account function is enabled or funds are processed. If required checks cannot be completed, relevant activity may be delayed, restricted, cancelled or reviewed in accordance with the applicable Terms and Conditions and legal obligations.

2. Placing and confirming a bet

Before submitting a bet, check the selection, market, odds or price, stake, possible return, bet type and any other information shown on the bet slip. You are responsible for correcting an error before submission. Selecting a market or entering a stake does not necessarily mean that a bet has been accepted.

A bet is only considered placed when it has been successfully submitted and accepted by the website. The acceptance of a bet may be shown by an on-screen confirmation, a reference or another electronic record. You should keep this information for your records and check your account history if you are unsure whether a bet was accepted.

A displayed price or available market may change before acceptance. If the price, market status or another material detail changes, the bet may be rejected, returned for confirmation or accepted under the updated information, depending on the product and the options available on the bet slip. A bet that has not been accepted is not a confirmed wager.

1. Select the intended event, game, market or outcome.
2. Review the applicable odds, price, stake and potential return.
3. Check whether any minimum, maximum or product-specific condition is displayed.
4. Submit the bet only after confirming that all details are correct.
5. Check the confirmation and account history after submission.

Once a bet has been accepted, it cannot normally be changed or withdrawn unless the applicable product rules expressly allow a cancellation, cash-out, voiding process or other adjustment. You should not assume that closing a browser, losing connection or leaving a page will cancel a submitted bet. If a technical problem occurs, check your account history before attempting to place the same bet again.

3. Odds, returns and settlement

Odds and prices are provided for the relevant market at the time shown. They may be displayed in a format explained on the website and may change before a bet is accepted. The potential return shown on a bet slip is an estimate based on the displayed information and the selected stake. It does not override a product-specific rule, a settlement correction or a valid adjustment required by the rules.

Bets are settled using the official result or outcome determined under the rules for the relevant product. For sports and event markets, this may involve an official governing body, event organiser or other recognised result source. For games, the result is determined by the game outcome and the applicable game rules. If an event is postponed, abandoned, interrupted, rescheduled or materially changed, the applicable product rules will determine whether bets stand, are void or are settled in another way.

Where a bet contains several selections, each selection may be assessed separately unless the product rules state otherwise. A selection that is void may be removed from a multiple bet, while other selections may remain active. The way a void, cancelled, dead-heat, tie or non-runner outcome affects a bet depends on the particular market and bet type.

Settlement principles

• The applicable market rules determine what counts as a winning, losing, void or cancelled outcome.
• A result may be changed if the original result was incorrect or later officially amended, where the rules permit a correction.
• If the information needed to settle a market is unavailable or unreliable, the market may remain unsettled until the position is clarified.
• A bet may be corrected or reversed if it was settled in error.
• The account record and settlement information should be checked if the result appears inconsistent with the displayed rules.

Any return is subject to the stake, applicable odds or price, the bet type and any relevant rules. No return is guaranteed simply because an outcome appears likely or because a market was displayed on the website. Past results, statistics and displayed information are provided for general information and should not be treated as a promise of future performance.

4. Errors, outages and prohibited activity

Occasionally, a website, data feed or communication error may affect a market, price, result or account record. Errors may include an incorrect price, duplicated market, incorrect event information, obvious settlement mistake, technical display problem or an error caused by a third-party data source. If an obvious error affects a bet, Sunspin Casino may take reasonable steps to correct the affected record in line with the applicable rules and law.

The website may be unavailable, delayed or interrupted because of maintenance, network problems, device issues, third-party services or other circumstances outside reasonable control. A failed or interrupted connection does not automatically cancel an accepted bet. If you experience a problem, avoid placing repeated bets until you have checked your confirmation and account history.

• Using software, devices or methods intended to manipulate the service or gain an improper advantage.
• Exploiting a known error, vulnerability, pricing mistake or technical fault.
• Providing false, incomplete or misleading identity or payment information.
• Colluding with another person or interfering with the fair operation of a market or game.
• Using an account that is suspended, restricted or being used by someone else.
• Attempting to conceal the source of funds or avoid required verification checks.

Where prohibited activity, suspicious conduct or a material breach of these rules is identified, relevant bets or transactions may be held for review. Account access may be restricted and bets may be cancelled or adjusted where permitted by the Terms and Conditions and applicable law. Any decision will be considered in the context of the available account, payment, technical and betting information.

5. Responsible betting and questions

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose, set personal limits before you start and take regular breaks. Do not bet when affected by alcohol, strong emotions or financial pressure. Chasing losses by increasing stakes can make problems worse.

• Set a budget and decide how long you will play before starting.
• Keep betting separate from money needed for rent, bills, food or other essentials.
• Do not borrow money or sell belongings to fund betting.
• Use available account controls, breaks, restrictions or self-exclusion options if you need help managing your play.
• Seek independent support if betting is affecting your finances, relationships, work, health or wellbeing.

If you have a question about a bet, review the relevant product rules, bet confirmation and account history first. If the issue remains unresolved, use the support or complaints channel made available on the website and provide the bet reference, date, market details and a clear description of the issue. Do not include another person’s private information unless it is necessary and you are authorised to provide it.

These Betting Rules may be updated when products, technical systems, legal requirements or operating procedures change. The version available on the website at the time of your activity will generally apply, subject to any rights and obligations that cannot be excluded under Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.