Sunspin Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and Sunspin Casino in relation to your use of the website, your player account and any gambling services made available through the website. They apply to all visitors, registered players and anyone who otherwise uses the services. Additional terms may apply to particular games, promotions, payment methods or features. Where additional terms are provided, they should be read together with these Terms.

You must be at least 18 years old to use online gambling services in Australia. You must also be legally permitted to access and use the services from your location. It is your responsibility to check the laws that apply to you before registering or playing. We may restrict access where gambling is not lawful, where identity or location cannot be verified, or where other legal or operational requirements apply.

• You must provide accurate, current and complete information when creating an account.
• You may only create and use an account for yourself, unless an authorised process expressly states otherwise.
• You must keep your login details private and take reasonable steps to prevent unauthorised access.
• You must not sell, transfer, lend or otherwise allow another person to use your account.
• You must not use the website for unlawful activity, fraud, money laundering or any improper purpose.
• You must not access the website using tools or methods intended to interfere with its operation, security or integrity.

We may ask you to complete age, identity, location, payment or other verification checks. You agree to provide information and documents that are reasonably required for these checks. Until verification is completed, access to some or all services may be limited. Information supplied for verification must belong to you and must not be altered or misleading.

2. Accounts, funds and transactions

You are responsible for reviewing account information and notifying us promptly if you believe that an account has been accessed without permission, a transaction is incorrect or your personal details have changed. You should use a strong password, keep your devices secure and log out when finished. We will not normally treat activity carried out through your authenticated account as unauthorised unless there is evidence that the account was compromised or another issue requires investigation.

Deposits may only be made using a payment method that you are authorised to use. The name and details associated with the payment method may need to match your verified account information. We may decline, reverse or delay a transaction where it is not properly authorised, cannot be verified, appears suspicious, breaches these Terms or is affected by a payment provider or technical issue.

You should only deposit money that you can afford to lose. Funds placed in an account are intended for participation in the available services and must not be used for unlawful purposes. You remain responsible for any bank, card, currency conversion or other charges applied by your payment provider. Any transaction information displayed through the website should be checked before you confirm a payment.

Withdrawal requests may be subject to account verification, payment checks, applicable rules and the availability of the selected method. We may return funds through an appropriate method, request further information or take other reasonable steps where required for security, compliance or fraud prevention. We do not promise a particular processing time unless one is expressly stated on the relevant service page.

If an account shows a balance as a result of an obvious error, technical fault, payment reversal or other mistake, we may correct the balance and cancel or adjust affected activity. If you receive funds that were not properly due to you, you must not withdraw or spend them and should notify us through the available support process.

3. Games, promotions and responsible gambling

Games are provided for entertainment. Before taking part, you should review the game information, available options and any applicable rules. Results are determined by the relevant game systems and records. Where a technical, display or settlement error affects a game or transaction, we may suspend the affected activity, correct the error or take another reasonable action consistent with applicable requirements.

Any promotion, bonus, reward, free play offer or campaign is subject to its own specific terms. Those terms may explain eligibility, qualifying activity, expiry, wagering or playthrough requirements, maximum permitted use, withdrawal conditions and circumstances in which an offer may be withdrawn. You should read the full promotional terms before opting in. If there is an inconsistency between a promotion’s specific terms and these Terms, the specific terms will generally apply to that promotion.

Sunspin Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of the time and money you spend, and do not gamble when you are distressed, intoxicated or under pressure. Never borrow money to gamble and never chase losses by increasing your spending.

• Use available deposit, spending, session or loss controls where offered.
• Take a break or request an account restriction if gambling is no longer enjoyable or manageable.
• Consider whether gambling is affecting your finances, relationships, work, sleep or wellbeing.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.
• Remember that account restrictions may affect access to games, promotions and other services.

We may apply or maintain restrictions where requested by you, required for responsible gambling, or considered appropriate for safety, compliance or account protection. Information about available tools and support options may be provided on the website. If you need urgent help, contact an appropriate Australian support service or emergency service.

4. Website use, privacy and account action

The website and its content are provided for personal, lawful use. You must not copy, reproduce, modify, republish, distribute, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it. Sunspin Casino and its licensors retain rights in the website, software, branding, text, graphics and other materials. Using the website does not give you ownership of those rights.

You must not upload or transmit harmful code, attempt to bypass security, interfere with other users, scrape content without permission or use automated methods that place an unreasonable load on the website. We may monitor activity and retain records where reasonably necessary for security, fraud prevention, customer support, dispute handling or legal and compliance purposes.

Personal information is handled in accordance with the applicable Privacy Policy and privacy requirements. By using the services, you acknowledge that information may need to be collected, checked, stored and shared with service providers or other parties where reasonably required to provide the services, process transactions, verify identity, manage risk, prevent fraud or meet legal obligations.

We may suspend, restrict or close an account if you breach these Terms, provide inaccurate information, fail a required verification check, misuse a promotion, engage in suspicious or unlawful conduct, create a risk to the website or other users, or where action is required by law or a relevant authority. We may also restrict access for security, maintenance or operational reasons. Where appropriate, we may explain the reason for an action, although information may be withheld if disclosure could compromise security, an investigation or a legal obligation.

If an account is closed, any remaining balance will be considered in accordance with applicable law, verification results, transaction history and the circumstances of the closure. We may retain information and records after closure where required for legal, regulatory, security, accounting or dispute-resolution purposes.

5. Liability, changes and governing law

The website may occasionally be unavailable because of maintenance, updates, connectivity problems, third-party services or events outside reasonable control. We do not guarantee that the website, games or related services will always be uninterrupted, error-free, secure or available on every device. You are responsible for having a suitable device, internet connection and software, and for protecting your device from malware and unauthorised access.

To the extent permitted by law, Sunspin Casino is not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, payment provider issues or your breach of these Terms. Nothing in these Terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

We may update these Terms from time to time to reflect changes to the services, law, security requirements, payment arrangements or business practices. The current version will be made available on the website, with an updated date or other notice where appropriate. If you continue to use the services after changes take effect, you are taken to have accepted the updated Terms. If you do not agree, you should stop using the website and follow the available account closure process.

You should first raise any question, transaction concern or complaint through the support channel made available on the website. Provide enough information for the matter to be identified, including relevant dates and transaction details, but do not send passwords or unnecessary sensitive information. We may request further information so that the matter can be reviewed fairly and securely.

These Terms are intended to operate consistently with the laws that apply to the services and to users in Australia. Any dispute will be handled under the applicable legal and dispute-resolution processes. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The current Terms, together with applicable policies and specific service rules, represent the understanding governing your use of Sunspin Casino.