Responsible Gaming

Gambling should stay in control

Online gambling involves financial risk. Games are based on chance, and there is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not determine future results, and a losing session does not make a win more likely. Treat any money spent on gambling as entertainment spending that may not be recovered.

Before you play, consider whether gambling fits comfortably within your budget, available time and personal circumstances. Never gamble with money needed for rent, bills, food, school costs, loan repayments or other essential expenses. It is also important not to use borrowed money, credit intended for necessities or money belonging to someone else.

Useful principles for safer play

• Decide how much you can afford to spend before starting a session.
• Set a time for stopping and take regular breaks away from the screen.
• Keep gambling separate from everyday household spending.
• Do not chase losses or increase stakes to try to recover money.
• Avoid gambling when you are upset, tired, intoxicated or under pressure.
• Remember that a win is not an income source and a loss is not a personal failure.
• Keep your account details private and do not allow other people to gamble through your account.

A planned break can help you review your choices. When a session ends, leave the game rather than continuing because of a feeling that you are due for a win. You can also record the amount of time and money you spend so that your gambling activity remains visible and easier to assess.

Tools to help you manage your play

Account controls can help you put your intentions into practice. Depending on the features available on your account and the applicable terms, you may be able to request spending, deposit, loss or time limits, take a temporary break, or close your account. A limit is most useful when it is set before you begin playing and is treated as a firm boundary.

Choosing a limit

1. Review your income, essential costs, savings goals and other financial commitments.
2. Choose an amount that would not affect your normal living expenses if it were lost.
3. Consider setting both a money limit and a time limit, rather than relying on one measure only.
4. Apply the limit before gambling and check that you understand the period and conditions that apply.
5. Do not change a limit during a session because of a win, loss or strong emotion.
6. Review your gambling choices regularly and reduce or stop play if the activity no longer feels comfortable.

Controls may not apply immediately in every situation, and different tools may have different effects. Read the information shown in your account carefully. If you are unsure how to use a control, stop gambling and seek clarification through the available support process. A request to close or restrict an account should be made directly through the account or support channels provided on the website.

Taking a break or closing an account

If you want time away from gambling, consider using an available break or self-exclusion option. If gambling is causing concern, closing your account may be more appropriate than simply reducing activity. Once you have asked for a restriction or closure, do not open another account or use another person’s account to continue playing. Sunspin Casino may apply account and identity checks in line with its terms and applicable requirements.

Recognising signs of concern

Problem gambling can develop gradually, and it may be difficult to notice at first. The following signs can indicate that gambling is becoming less manageable. One sign alone does not provide a diagnosis, but several signs together should be taken seriously.

• Spending more time or money gambling than you planned.
• Trying to win back losses by placing larger or more frequent bets.
• Feeling restless, irritable or preoccupied when you cannot gamble.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling belongings or missing payments because of gambling.
• Gambling to escape stress, loneliness, anxiety, sadness or other difficult feelings.
• Neglecting work, study, relationships, health or normal responsibilities.
• Trying to stop or cut back but finding that you cannot do so.
• Feeling guilt, shame or distress after gambling, then returning to play.
• Believing that a particular system, ritual or run of results will guarantee success.

If any of these signs feel familiar, pause your gambling rather than waiting for the situation to improve by itself. Use the account controls available to you, tell someone you trust and seek independent support. You do not need to wait for a crisis before asking for help.

Protecting young people and vulnerable people

Gambling accounts should only be used by eligible adults who have completed any required checks. Keep passwords, payment information and devices secure, and do not share access with children or other people. Parents and carers can use device settings, payment controls and clear household rules to reduce a young person’s exposure to online gambling content. If you believe a person may be gambling through your details, secure your account and raise the issue through the website’s available support process.

Getting help in Australia

Free and confidential gambling support is available in Australia through national, state and territory services. These services can provide information, counselling and practical assistance for people who gamble, as well as partners, family members and friends affected by someone else’s gambling. You can choose a service based on your location, preferred contact method and personal needs.

For current support options, visit the official Gambling Help Online website or the relevant government health service for your state or territory. You may be able to access online information, counselling, self-assessment tools and referral options without first speaking to a gambling operator. If gambling has created urgent financial, emotional or safety concerns, seek appropriate emergency or crisis assistance in your area.

How to start a conversation

• Choose a private time when you and the other person are calm.
• Explain what you have noticed without making accusations.
• Talk about specific impacts, such as missed commitments or financial stress.
• Encourage the person to speak with an independent support service.
• Set clear boundaries around money, account access and household responsibilities.
• Look after your own wellbeing and seek support even if the person who gambles is not ready.

Support is also available for family and friends. You do not have to manage another person’s gambling, debts or emotions alone. Independent professionals can help you consider practical boundaries and safer ways to respond.

Our approach to responsible gaming

Sunspin Casino aims to provide clear information and promote informed choices. We may provide account tools, responsible gaming information and processes for requesting restrictions or account closure, subject to the features available on the website and applicable rules. These tools are intended to support your decisions and should not be viewed as a replacement for independent professional advice.

We may need to verify identity, age, source of funds or other account information before allowing certain activities or processing a request. We may also take action where activity raises responsible gaming, account security or compliance concerns. Any restrictions, checks or account decisions will be handled in accordance with the applicable terms and requirements.

You are responsible for providing accurate information, maintaining control of your account and following the limits or restrictions you select. We cannot guarantee that any tool will prevent all gambling activity outside your Sunspin Casino account, including activity with other operators. If you are concerned about gambling generally, seek support and consider broader steps such as device restrictions, payment controls and self-exclusion options available in your area.

Before your next session

1. Ask yourself whether you are gambling for entertainment and can afford the possible loss.
2. Set a clear money and time boundary before opening a game.
3. Make sure essential bills and personal responsibilities are covered.
4. Decide in advance that you will not chase losses.
5. Know how to pause, limit or close your account if you need to.
6. Stop immediately and seek support if gambling no longer feels safe or manageable.

Responsible gaming is an ongoing choice. Reviewing your habits regularly can help you keep gambling within limits that are affordable, enjoyable and consistent with your wider wellbeing. If you are unsure whether gambling is right for you, the safest option is to take a break and obtain independent advice.