Privacy Policy

Information we may collect

To provide an online gambling service, Sunspin Casino may handle information that identifies you, relates to your account or records how you use the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your account relationship.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and information connected with your player account. We may also handle information you provide when you contact support, make a complaint, ask a question or otherwise communicate with us.

Verification information

Where verification is required, we may collect identity documents, proof of age, proof of address and other information needed to confirm your identity. We may also handle information used for responsible gambling, security, anti-fraud, risk assessment and account protection checks. These checks help us identify unusual activity and support the safe operation of the website.

Payment and transaction information

We may record deposits, withdrawals, wagers, wins, losses, transaction dates, payment method details and related account activity. Payment providers may process sensitive payment information directly. We may receive enough information from those providers to confirm and administer a transaction, but the information held by a payment provider is also subject to that provider’s own privacy terms.

Technical and usage information

When you use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, referring pages, approximate location, access times, pages viewed and actions taken. We may also collect information through cookies and similar technologies, as described below.

How information is used

Personal information is used for purposes connected with operating, securing and improving the website and its services. We aim to collect and use information only where it is reasonably needed for these purposes, or where we are required or permitted to do so.

• To create, maintain and administer your player account.
• To process deposits, withdrawals, wagers and other account transactions.
• To confirm identity, age and eligibility, and to complete verification checks.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
• To meet legal, regulatory, tax, reporting and record-keeping obligations that apply to online gambling services.
• To provide customer support, respond to enquiries and resolve complaints or disputes.
• To monitor website performance, maintain security, troubleshoot faults and improve functionality.
• To understand general usage patterns and develop a more reliable and relevant website experience.
• To send service messages about your account, transactions, security, changes to services or this Privacy Policy.
• To send marketing communications where permitted and where you have given consent or another lawful basis applies.

Marketing messages may include information about services, campaigns or website features. You can choose to stop receiving marketing communications at any time. Stopping marketing messages will not normally affect essential account, security or transaction communications.

Sharing information

Information may be shared with service providers that help operate the website, including technology providers, payment processors, identity and verification providers, fraud prevention services, customer support providers, hosting providers and security specialists. These providers should receive only the information needed to perform their services and are expected to handle it securely.

Information may also be disclosed where necessary to protect users, investigate suspected wrongdoing, enforce terms, respond to a valid legal request, meet an obligation or protect the rights, property and security of the website and its users. If information is transferred to a service provider or location outside Australia, appropriate safeguards may be considered where required.

Cookies, security and retention

Cookies and similar technologies

Cookies are small text files or similar technologies placed on your device when you visit a website. They can help remember account and session settings, keep pages working, support security, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers that support website functionality, analytics, security or payment processes.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls differ, so refer to your browser’s help information for instructions. Cookie choices may not remove information already collected for other purposes.

Security

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication processes, monitoring, secure connections and other safeguards appropriate to the information and the risks involved.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should notify support through the available website channels if you believe your account has been accessed without permission. We may ask for information to verify your identity before discussing account or personal information.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some account, identity, transaction and activity records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to applicable requirements and technical limitations.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may be subject to identity checks, legal exceptions, security requirements and other valid reasons for retaining or using information.

• Access your personal information and ask for information about how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where there is no valid reason for it to be retained.
• Withdraw consent to marketing communications or other processing based on consent.
• Ask us to explain or review a decision concerning your personal information where applicable.
• Raise a privacy concern or make a complaint about the handling of your information.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, email support@sunspincasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account and understand what you are asking for. Do not send payment passwords or other unnecessary security credentials by email.

We may need to verify your identity before completing a request. This protects personal information from being disclosed to the wrong person. We will review requests within a reasonable period and may explain if a request cannot be completed in full, for example because information must be retained for legal, security, fraud prevention, dispute resolution or transaction record purposes.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The updated version will apply from the time it is published on the website, unless a different effective date is stated. You should review this page from time to time to remain informed about how information is handled. Continuing to use the website after an update may indicate that you have read the revised policy.